Customer Support
Find answers below, or reach us directly.
Whether it's about an order, your Halo, or something else entirely — we read every message ourselves and reply as quickly as we can.
Find What You Need
Orders & Shipping
Free shipping over NZ$130. Delivery times by region are on our Shipping page.
Returns & Refunds
30 days from delivery, item in original condition with proof of purchase.
Quick Answers
Before You Reach Out
What's your return window?
30 days from delivery, in original condition — see our Return Policy.
Do you offer free shipping?
Yes — free over NZ$130, otherwise NZ$10 standard shipping. Orders take 3–5 business days to prepare, then 7–14 business days to arrive in NZ, 8–17 in AU and 10–23 in the US.
How do I start a return?
Email support@alloscent.com with your order number for return instructions.
Where can I find more answers?
Visit our FAQ page, or email us directly.