Refund policy

Returns & Refund Policy

At AlloScent, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

Be in good condition.
Include all original packaging, accessories, manuals, and inserts.
Be accompanied by proof of purchase or your order number.

To begin a return, please contact us at support@alloscent.com. Once your request has been approved, we'll provide return instructions. Returns sent without prior authorization may not be accepted.

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with your order number and clear photos of the issue. Once assessed, we'll arrange a replacement, repair, or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or refunded unless they are faulty:

Opened or used fragrance oils or scent refills.
Diffusers that have been used with fragrance oils and are returned for a change of mind.
Gift cards.
Clearance or final sale items.
Personalized or custom-made products.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, simply return your eligible product for a refund (once approved) and place a new order.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has shipped, it must follow our standard returns process.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

If a returned item does not meet the conditions outlined in this policy, it may be sent back to you at your expense.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.